Effective date: July 23, 2026
Last updated: August 17, 2026
Data controller / App operator: Pure Energy Battery (“we,” “us,” or “our”)
App name: PEnergy Battery
Privacy contact email: PureEnergy@energyprod.com
Website: https://www.pureenergybattery.com/
Support phone: (833) 221-2244
Support address: 1551 E. Lincoln Ave., Ste 101, Madison Heights, MI 48071, USA
This Privacy Policy explains how Pure Energy Battery collects, uses, shares, and retains information when you use the PEnergy Battery mobile application (the “App”) in the United States.
Pure Energy Battery operates the App and related services. Authorized support personnel may access support-related data only when needed to provide product support, quality, warranty, or remote assistance that you request.
This policy covers the US release with Bluetooth pack monitoring, device activation, diagnostics, firmware/configuration services, feedback, optional remote assistance, and optional AI assistance features. It does not cover advertising or paid features outside that release scope.
| Topic | Practice for this release |
|---|---|
| Who controls the data | Pure Energy Battery (operator / data controller) |
| Brand | Pure Energy Battery |
| Account | No user registration or sign-in is required |
| Payments / ads | None in this release |
| Tracking for ads | We do not sell personal information and do not use data for cross-app or cross-website advertising tracking |
| Core data | Device and battery telemetry needed to operate pack monitoring and support |
| Optional data | Feedback text, optional contact details, and images you choose to send |
| Remote assistance | Shared only when you start a session, with authorized Pure Energy Battery support personnel |
| AI assistance | Used only if you open AI chat or AI analysis features; prompts, history sent in the request, and selected device identifiers or analysis context may be processed to return a response |
| Retention | Typically deleted or anonymized within 90 days, unless a longer period is required by law or an active support matter |
| Privacy requests | PureEnergy@energyprod.com (subject: “Privacy Request”) |
| Party | Role |
|---|---|
| Pure Energy Battery | Operates the App and related services; determines the purposes and means of processing; manages telemetry, diagnostics, feedback, and session infrastructure |
| Authorized support personnel | May access support-related data only when reasonably needed to provide product support, quality, warranty, or remote assistance you request |
| You | End user of the App and compatible battery hardware |
When you grant Bluetooth access and connect a compatible BMS module, the App may collect and transmit to our service infrastructure:
If you use Feedback, you may provide:
If you do not submit feedback, we do not collect these items for that purpose.
If you explicitly start Remote Assistance, the App may share live session data with authorized Pure Energy Battery support personnel, which can include:
Remote assistance is initiated by you.
If you use optional AI chat or AI device analysis features, the App may send the following to our AI service infrastructure so a response can be generated:
AI assistance is optional. Do not include sensitive personal information, passwords, payment information, or information you are not authorized to share in AI prompts or feedback messages.
| Permission / access | Why it is requested | Collected for server storage? |
|---|---|---|
| Bluetooth | Discover and communicate with the BMS | Related device identifiers and telemetry may be sent as described above |
| Camera | Scan device QR codes; optionally capture feedback images | QR imagery is processed on device for scanning; feedback images are uploaded only if you submit them |
| Photos / media | Select QR images or feedback attachments | Uploaded only if you submit feedback with images |
| Location (Android, older OS versions) | Required by some Android versions for Bluetooth scanning | We do not use location for maps, advertising, or tracking; we do not intentionally collect GPS coordinates for storage |
| Internet / network | Backend APIs, firmware download, remote assistance signaling | Network traffic as described in this policy |
We use the information described above to:
1. Provide core App functionality: Bluetooth connection, live monitoring, diagnostics, parameter tools, and optional firmware updates
2. Maintain device records needed for heartbeat, configuration matching, offline queue delivery, and supportability
3. Provide remote technical assistance when you request it
4. Respond to feedback and product support requests
5. Provide AI chat or AI device analysis responses when you choose to use those features
6. Secure, troubleshoot, and improve reliability of the App and related services
7. Provide product support, quality, warranty, and service operations
8. Comply with law, enforce terms, and protect users, devices, and service integrity
We do not use this information to show third-party advertisements or to track you across third-party apps or websites for advertising.
We may share device telemetry, diagnostics, feedback, and remote-assistance session data with authorized Pure Energy Battery support personnel when reasonably needed for product support, quality, warranty, or remote assistance that you request. They are not unrelated advertisers.
We use infrastructure and service providers that process data on our behalf, such as cloud hosting, object storage for feedback images, and network components used for remote assistance signaling or media relay. These providers may process data only to provide services to us and must protect it appropriately.
Remote assistance may use industry-standard WebRTC networking components. Connection setup can involve third-party STUN services and our relay infrastructure. Those components may process technical connection metadata (for example IP addresses and session connectivity data) as needed to establish the session.
Optional AI assistance may use AI service infrastructure operated by or for us. Those systems process prompts, request history, selected device identifiers, and device-analysis context only to provide and operate AI assistance and related support features.
We may disclose information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect rights, safety, or security.
If Pure Energy Battery is involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to appropriate confidentiality and continuity of privacy commitments.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
We may process data in the United States and/or other countries where we or our service providers operate. Where required, we use appropriate safeguards for cross-border transfers.
Unless a longer period is required by law, an active dispute, security investigation, or an open support case, we retain the following categories for no longer than 90 days:
After the retention period, we delete or de-identify the data in the ordinary course of business. Backup systems may retain residual copies for a limited additional period until rotated.
You may request deletion sooner by contacting PureEnergy@energyprod.com. We will honor requests as required by applicable law, subject to legitimate retention needs.
We use administrative, technical, and organizational measures designed to protect information, including access controls, transport encryption for production HTTPS API traffic, and least-privilege access for support tooling. No method of transmission or storage is completely secure.
Depending on where you live (including California and other US state privacy laws that may apply), you may have rights to request access, correction, deletion, and information about our practices, and to opt out of “sale” or “sharing” for cross-context behavioral advertising (we do not sell or share for that purpose).
To exercise a privacy request, email PureEnergy@energyprod.com with the subject line “Privacy Request” and enough detail for us to locate records (for example approximate dates of use, device/pack identifiers you can provide, and the email/phone used in feedback if any). We may need to verify your request. You may also use the same contact information for product questions.
You can also:
The App is intended for adults who own, install, or service battery systems. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps to delete it.
The App may open websites or other web pages (for example privacy, terms, or brand support pages) in a browser or in-app WebView. Content on those pages is governed by the notices presented there.
When checking for configuration templates or firmware eligibility, the App may send device identity and hardware/software descriptors to our backend. Firmware packages may be downloaded from URLs supplied by our services. Those downloads are for device maintenance, not advertising.
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised “Last updated” date and, where required, provide additional notice.
Privacy and data controller (Pure Energy Battery)
Website: https://www.pureenergybattery.com/
Email: PureEnergy@energyprod.com
Phone: (833) 221-2244
1551 E. Lincoln Ave., Ste 101
Madison Heights, MI 48071, USA
For privacy requests, use PureEnergy@energyprod.com with subject “Privacy Request”.